{"id":6678,"date":"2023-02-10T11:45:09","date_gmt":"2023-02-10T11:45:09","guid":{"rendered":"https:\/\/www.recloud.es\/faqs\/"},"modified":"2023-03-17T18:52:55","modified_gmt":"2023-03-17T18:52:55","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.recloud.es\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6678\" class=\"elementor elementor-6678\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-df41216 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"df41216\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/youtu.be\\\/B8KUQcC3MRM&quot;,&quot;background_video_start&quot;:0,&quot;background_video_end&quot;:50,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-embed\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a7f044\" data-id=\"4a7f044\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-552a46a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"552a46a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62e8858\" data-id=\"62e8858\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-adae353 elementor-widget elementor-widget-spacer\" data-id=\"adae353\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d160983 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d160983\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-000c7fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"000c7fa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b915219\" data-id=\"b915219\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56a6b9d elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"56a6b9d\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9081\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9081\" aria-expanded=\"false\">Contracting plans<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9082\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9082\" aria-expanded=\"false\">Operation of the platform<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9083\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9083\" aria-expanded=\"false\">Scans and partners <\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9084\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9084\" aria-expanded=\"false\">Recloud Free Viewer<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9081\" aria-expanded=\"false\">Contracting plans<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9081\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9081\" tabindex=\"0\" hidden=\"false\"><h6>Can I take a free trial?<\/h6><p>Yes, for 15 days you can test the platform with all its functionalities without any commitment.<\/p><hr \/><h6>Can I unsubscribe at any time?<\/h6><p>Yes, Recloud is a monthly subscription software that allows you to cancel your subscription at any time without penalty.<\/p><hr \/><h6>Can I request a tailor-made plan?<\/h6><p>Yes, if none of the proposed plans suit you, you can contact our team and we will send you an estimate adapted to your needs without any obligation.<\/p><hr \/><h6>How many users can be connected?<\/h6><p>Depending on the plan chosen, a number of core users will have access. These users can share the project with other people within the platform. Using Recloud Free Viewer anyone, even outside the platform, will be able to receive the project with limited functionalities.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9082\" aria-expanded=\"false\">Operation of the platform<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9082\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9082\" tabindex=\"0\" hidden=\"hidden\"><h6>How does the software detect deviations on the construction site?<\/h6><p>By comparing the BIM model and a point cloud the software detects the differences between them.<\/p><hr \/><h6>Which formats should I load the BIM model and the point cloud?<\/h6><p>Recloud currently supports the universal IFC format for the BIM model and the PLY format for the point cloud. More formats will be added soon. Although there are many converters that will allow you to change formats without any problem. Example: Cloudcompare<\/p><hr \/><h6>How long does a comparison usually take?<\/h6><p>In approximately 2-3 minutes the software is able to perform the alignment and comparison between the two models. For very large files it may take a few minutes longer.<\/p><hr \/><h6>How do I access the results of the works control?<\/h6><p>From your user portal you will be able to access and share reports and files.<\/p><hr \/><h6>Can I download the results?<\/h6><p>Yes, the results can be downloaded in PDF or Excel format.<\/p><hr \/><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9083\" aria-expanded=\"false\">Scans and partners <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9083\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9083\" tabindex=\"0\" hidden=\"hidden\"><h6>How is scanning carried out?<\/h6><p>If you already have the point cloud file you can upload it directly to the platform. If you don&#8217;t have it, you can request a scanning service from our platform. Our network of partners will send you a free quote, as well as a discount for being a Recloud user.<\/p><hr \/><h6>How accurate is point cloud scanning?<\/h6><p>Depending on the scanner used by our partners in each case, a tolerance of \u00b1 2mm can be achieved with static scanners and \u00b1 5 cm with Drone scanners.<\/p><hr \/><div>\u00a0<\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9084\" aria-expanded=\"false\">Recloud Free Viewer<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9084\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9084\" tabindex=\"0\" hidden=\"hidden\"><h6>What is Recloud Free Viewer?<\/h6><p>Recloud Free Viewer is a free online BIM and Point Cloud viewer.<\/p><hr \/><h6>What can I do with Recloud Free Viewer?<\/h6><p>You can load your models and make cuts, measurements, obtain information on the elements that make up the BIM model, among other functionalities.<\/p><hr \/><h6>What is the difference between Recloud Free Viewer and Recloud Platform?<\/h6><p>Recloud Platform allows you to make comparisons between BIM models and point clouds or between two point clouds. Detect deviations, create reports, manage user permissions and other tools. Recloud Free viewer is the free viewer open to everyone that allows you to share files with people outside the platform.<\/p><hr \/><h6>Can I send someone the BIM model or point cloud with Recloud Free Viewer?<\/h6><p>Yes, by sharing the generated link, you can send the BIM model or point cloud of your choice.<\/p><hr \/><h6>Can I load a point cloud and the BIM model at the same time in Recloud Free Viewer?<\/h6><p>No, to upload 2 models at the same time and make comparisons, you will have to do it through the Recloud platform.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7d74bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f7d74bf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b34ec6\" data-id=\"3b34ec6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb02141 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"bb02141\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:&quot;400&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">do you have any further questions? CONTACT US<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0b612 elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"1c0b612\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.recloud.es\/en\/contact\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3761f85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3761f85\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-549eaff elementor-invisible\" data-id=\"549eaff\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7ffc36 elementor-widget elementor-widget-spacer\" data-id=\"d7ffc36\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e92906d\" data-id=\"e92906d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b38d17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b38d17\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2f9ee05\" data-id=\"2f9ee05\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e9e4db elementor-widget elementor-widget-image\" data-id=\"8e9e4db\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.recloud.es\/wp-content\/uploads\/elementor\/thumbs\/Logo-blanco-e1676021632123-q37zh97a2sq3fkw43a89ujto2v9k2zu09oir0nlk3k.png\" title=\"Recloud\" alt=\"Recloud\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fabebf elementor-widget elementor-widget-heading\" data-id=\"5fabebf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The biggest risk is taking a risk.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b21dc2c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b21dc2c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-eaa7ce0\" data-id=\"eaa7ce0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f695ef5 elementor-widget elementor-widget-heading\" data-id=\"f695ef5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONTACT<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-93d3111 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93d3111\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5a196e7\" data-id=\"5a196e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d051ce3 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d051ce3\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-phone-call\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f7f27cf\" data-id=\"f7f27cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f45c2ba elementor-widget elementor-widget-heading\" data-id=\"f45c2ba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">+34 690 942 309<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a6c12d4 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a6c12d4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bc02d9d\" data-id=\"bc02d9d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d9e190 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"9d9e190\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div 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